Cancellation and Refund Policy
Last updated: August 10, 2026
This Cancellation and Refund Policy applies to online and in-person sessions offered by Pearl Therapy Center.
for consulting services, therapy services, package programs, trainings and other paid services
It explains the applicable cancellation, appointment change, and refund conditions.
Anyone purchasing a service or scheduling an appointment must read this policy before completing the purchase.
and is obliged to review the relevant Terms and Conditions.
1. Business Information
Business: Pearl Therapy Center
Business number: BE 0775.867.366
Address: Erpsestraat 53, 3070 Kortenberg, Belgium
Email: info@pearltherapycenter.com
Phone / WhatsApp: +32 488 08 89 05
2. Appointment Cancellation and Changes – The 48-Hour Rule
A space reserved for a specialist, therapist, counselor, or other service provider within Pearl Therapy.
Appointment times are reserved specifically for each client. Therefore, cancellations and changes to appointments are not possible.
The following rules apply.
If there is more than 48 hours until the appointment
The customer, appointment start time More than 48 hours before your appointment
They can request its cancellation or modification.
If the service is completely cancelled and a refund is requested, a different legal option is available.
Except in cases where the application is mandatory,
€25 registration and processing fee. It will be deducted from the amount to be refunded.
If there are 48 hours or less until your appointment
Appointment start time Appointment cancellation or modification 48 hours or less before the scheduled time.
This is unacceptable and the associated appointment fee is non-refundable.
If an appointment made within the package is cancelled within the last 48 hours, or if the customer
If the patient does not attend the appointment, the session will be counted as a used session from the package.
The 48-hour period is calculated based on the scheduled start time of the appointment.
3. Failure to Attend Appointments
The client's failure to attend the appointment, failing to make the necessary connection, or any notification
If the appointment time is missed due to not being present, the relevant session will be cancelled. considered used and refundable
It is not done.
For package deals, this session will be deducted from the customer's existing package.
4. Don't be late
If the client arrives late for the appointment, the appointment will end at its scheduled end time.
Additional time equal to the delay will be given so that subsequent customers' appointments are not affected.
not mandatory.
No refunds or package credits will be given for time lost due to lateness.
5. A €25 registration and processing fee will be charged for service cancellations made more than 48 hours in advance.
Contractual actions taken at the customer's own request and accepted in accordance with this Policy
In case of cancellations, subject to the mandatory provisions regarding the legal right of withdrawal,
€25 registration and processing fee. It is deducted from the calculated refund amount.
This fee covers customer registration, payment and order processing, appointment scheduling,
These relate to costs associated with customer service and administrative processes.
In the case of cancellation or return where no deductions can be made from the consumer according to the law,
No €25 registration and processing fee applies.
6. Cancellation and Partial Use of Package Sessions
The price advantage applied to packages containing multiple sessions means that services are purchased as a bundle.
It depends on whether it is received.
After the package has been used, the customer can request cancellation and a refund for the remaining services.
where accepted:
- Used sessions are identified.
- Discounts resulting from package purchases may be recalculated.
- Services used may be calculated at the relevant non-discounted/standard session price valid on the date of purchase.
- Any remaining refundable balance will be calculated.
- For contractual cancellations where no different legal procedure is required, a €25 registration and processing fee will be deducted.
Package appointments that were cancelled or not attended within the last 48 hours will be considered used sessions.
It is considered.
7. 14-Day Right of Withdrawal under EU and Belgian Legislation
Consumers' activities carried out using the internet, telephone or other remote communication tools
In service purchases, the current Belgian and European Union consumer legislation shall apply.
In that case, the consumer, as a rule, receives the contract following its conclusion.
You have the right to withdraw from the contract within 14 calendar days without giving any reason.
This legal right of withdrawal stems from Pearl Therapy's standard/contractual cancellation policy mentioned above.
These are evaluated separately. The consumer's legal and inalienable rights are governed by this Policy.
It is not limited.
The service must begin within a 14-day period.
The customer explicitly requests the commencement of the service or sessions before the 14-day cancellation period expires.
If the customer requests it and the service is initiated in accordance with this request, the customer may later exercise their legal right of withdrawal.
If used, the payment for the services provided to him until the notice of cancellation
may be liable to pay a proportionate price.
For example, a multi-session package has been purchased and some sessions have been completed before a cancellation request can be made.
If performed, services performed in accordance with the requirements of the applicable legislation.
The equivalent amount can be deducted from your refund account.
Full fulfillment of the service
If a service contract is fully fulfilled within the cancellation period, the applicable laws and regulations apply.
the terms of acceptance stipulated by the legislation, including explicit prior approval and the loss of the right of withdrawal.
If this condition is met, the consumer's legal right to withdraw from the contract may expire.
The provisions in this section apply only to transactions for which a legal right of withdrawal exists.
Applied.
8. Digital Content and Educational Materials
Purchasing digital content such as e-books, videos, PDFs, online courses, downloadable content, or similar materials.
In this case, specific consumer law rules may apply.
With the customer's explicit consent, immediate access to digital content is provided, and as a result, the customer...
in cases where the person has been explicitly informed that they may lose their right of withdrawal, as stipulated by law.
The right of withdrawal may expire if these conditions are met.
9. Appointments Canceled by Pearl Therapy
The appointment with Pearl Therapy has been cancelled due to a reason originating from the relevant specialist or service provider.
If this is not possible, an alternative appointment date will be provided to the customer as soon as possible.
It presented.
If the customer does not accept the alternative date and the service cannot be performed,
A refund will be issued for any unused service.
In such cancellations performed by Pearl Therapy €25 registration and processing fee.
It cannot be cut.
10. Force Majeure and Extraordinary Circumstances
Natural disasters, serious health situations, war, general transportation disruptions, widespread technical failures,
serious disruptions to internet or energy infrastructure and events beyond the reasonable control of the parties
Appointments may be rescheduled in such extraordinary circumstances.
Each case is evaluated within its own context and in accordance with the applicable mandatory consumer legislation.
reserved.
11. Technical Issues During Online Sessions
Serious issues originating from Pearl Therapy or the relevant specialist that prevent the session from being conducted.
If a technical issue arises, the session will be rescheduled as soon as possible.
Problems arising from the customer's internet connection, device, or their own technical infrastructure.
Customer service tries to be as helpful as possible. Depending on the nature of the situation, we will reconsider.
Planning possibilities can also be considered.
12. How to Request a Refund?
Cancellation, withdrawal, or refund requests must be clearly stated through one of the following communication channels:
It needs to be communicated:
Email: info@pearltherapycenter.com
Phone / WhatsApp: +32 488 08 89 05
Providing the following information in your application, if possible, will speed up the process:
- Name and surname
- Order or payment number
- Purchased service or package
- Appointment date
- Cancellation or refund request
To exercise their legal right of withdrawal, the customer must send a clear and understandable notice of withdrawal.
That is sufficient; using a specific expression is not necessary.
13. Processing Refunds
Once the right to a refund has been verified, the amount to be refunded will be determined in accordance with this Policy and its application.
It is calculated taking into account mandatory legal provisions.
In cases where the legal right of withdrawal is exercised, refunds will be processed within the timeframes stipulated by the applicable legislation.
is carried out within.
Other approved returns will also be processed as quickly as possible.
Refunds will be made to the payment method the customer used at the time of purchase, whenever possible.
WooPayments, Stripe, Mollie, Klarna, PayPal, Bancontact, credit/debit card or other payment methods.
The banking and transaction times of the providers may not be controlled by Pearl Therapy.
Once Pearl Therapy processes the refund, the amount will be credited to the customer's bank/card account.
Depending on the payment provider or bank, there may be an additional delay between appearances.
14. Chargebacks and Payment Disputes
If a customer experiences a problem with a payment, appointment, cancellation, or refund, they should first contact...
It is recommended to contact Pearl Therapy customer service. Many payment issues are resolved directly.
And it can be resolved more quickly.
This provision applies to the customer's bank, card provider, payment institution, or applicable legislation.
This does not negate the right to object and consumer rights within the scope of this provision.
15. Our Other Policies
This Cancellation and Refund Policy should be considered in conjunction with the following policies and conditions:
16. Reservation of Legal Rights
Nothing in this Policy shall be construed as a consumer being exempt from Belgian or applicable European Union legislation.
or eliminates rights arising from and which cannot be restricted by contract or
It cannot be interpreted in a way that would restrict it.
If there is a discrepancy between a provision and the mandatory legislation that must be applied, then mandatory law must be implemented.
The regulation will be implemented.
17. Policy Changes
Pearl Therapy Center changes this Policy in accordance with legislation, payment infrastructures or terms of service.
It can be updated according to the changes that come in. As a rule, for a transaction, the customer is notified on the purchase date.
The presented policies and contract terms are taken into consideration.