Privacy Policy – ​​Pearl Therapy Center

At Pearl Therapy Center, the security of your personal data is important to us. This privacy policy explains what data is collected, used, stored, and protected when you visit our website ( https://pearltherapycenter.com ) or use our services.

1. Personal Data Collected

When you visit our site or use our services, the following types of data may be collected:

• Identity Information: First name, last name, username

• Contact Information: Email address, phone number, address

• Financial Information: Payment and billing information (via WooCommerce)

• Health-Related Information: Information you share during your appointment regarding your health issues and therapy process (considered sensitive personal data)

• Technical Data: IP address, browser information, cookie data

• User Actions: Comments, reservation requests, contact forms

2. Purposes of Using Data

Your collected data is processed for the following purposes:

• Providing appointment and consultancy services

• Execution of payment and billing processes

• Improving service quality and measuring client satisfaction

• Fulfillment of legal obligations

• Security and fraud prevention

• Providing you with information and communication (e-mail, WhatsApp, SMS, etc.)

3. Cookies

Our website uses cookies to improve your user experience. Through cookies we:

• Login information,

• Preferences,

• Site usage statistics are stored.

You can control or disable cookies through your browser settings. For details, please see our Cookie Policy.

4. Sharing of Data

Your personal data may only be shared with third parties in the following cases:

• Payment providers (PayPal, credit card companies, etc.)

• Our hosting and infrastructure service providers

• Legal authorities (in cases of necessity)

• Our business partners with your explicit consent

Your health data is processed only with your explicit consent and will not be shared with third parties.

5. Data Retention Period

• Your comments may be stored indefinitely.

• Your user accounts are protected as long as your account is active.

• Payment and billing information is stored for the period in accordance with tax legislation (usually 10 years).

• Your health data is kept for the duration of the therapy and within the legal retention periods.

6. Your Rights

Under KVKK and GDPR, you have the following rights:

• Accessing your personal data

• Request correction of your data

• Request deletion of your data

• Requesting your data to be ported

• Objection to the processing of your data

• Withdrawing your explicit consent

You can contact us through our contact page to exercise these rights.

7. Safety

Your data is protected by SSL certificates, security plugins, and limited access methods. Your health data is processed with additional security measures.

8. Contact

You can contact us for questions regarding your personal data:
📧 Email: info@pearltherapycenter.com
📱 WhatsApp: +32 488 088 905

9. International Data Transfer

Your data may be transferred outside the EU (e.g., to email providers in the US, WhatsApp, Zoom). These transfers are made with appropriate security measures in place under the GDPR.

10. Children's Privacy

Parental consent is required when collecting data from individuals under the age of 16.

11. Electronic Communications

You may receive notifications and reminders via email, SMS, or WhatsApp. You can unsubscribe from these messages at any time.

12. Data Processors and Subcontractors

We may work with third parties such as hosting, cloud storage, email services, and IT support companies. These companies only process your data on our behalf and cannot use it for their own purposes.

13. Additional Disclosure for Health Data

Your health data is special personal data and is processed only with your explicit consent and is never used for marketing purposes.

14. Right to Amendment

This privacy policy may be updated from time to time. Updates will be effective when posted on our website.

15. Right to Complain

Institutions where you can submit your complaints regarding the processing of your personal data:

• You can apply to the GBA under GDPR: Gegevensbeschermingsautoriteit (GBA)